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1. Introduction
(page 1)
2. Quality in Tourism - A Theoretical Approach
2.1. Definitions of Quality
(page 3)
2.2. The Kano model
(page 4)
3. Electronic Distribution
3.1. Dates & Facts
(page 9)
3.2. Online Booking Platforms – the new way to book a room
(page 11)
3.3. Search Enginges and their Importance in Online Distribution
(page 14)
3.4. Online Guest Ratings – the customer's power
(page 17)
3.5. Quality Standard Electronic Distribution
(page 18)
4. Information Website of a Hotel
4.1. Which technical requirements do you need?
(page 25)
4.2. Website-Contents & Online Booking of a Hotel
(page 26)
4.3. The Newsletter – the electronic mailing for hotels
(page 29)
4.4. Quality Standard Information Website of a Hotel
(page 30)
5. Yield Management – Dynamic Price Policy in Online Distribution
5.1. What is Yield Management?
(page 33)
5.2. How to use it as a hotel within a holiday destination
(page 34)
5.3. Quality Standard Yield Management
(page 36)
6. 6 Questions to the Quality Guidelines in WWW
(page 38)
7. Summary
(page 44)
8. Bibliography
(page 49)
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